Shipping & Fulfillment Policy

T-Bone's Place, LLC | T-Bone's Place Mercantile

At T-Bone's Place Mercantile, many of our treasures are created especially for you! We take care in preparing, packaging, and shipping each order so it arrives ready for its next adventure.

Made-to-Order Production

Many of our products, including sublimation tumblers, are made individually after an order is placed.

Production time and shipping transit time are separate. The time needed to prepare an order may vary depending on product availability, customization requirements, order volume, and seasonal demand.

Any specific production or shipment timeframe provided at the time of purchase will apply to that order.

We will make reasonable efforts to fulfill orders promptly and communicate significant delays.

Shipping Destinations

T-Bone's Place Mercantile currently ships to the contiguous 48 United States and Washington, D.C.

At this time, standard shipping is not offered to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.

Shipping availability may be expanded in the future.

Standard Shipping Rates

Our standard shipping charges are based on the total applicable shipment weight.

Shipment WeightStandard ShippingUp to 1 lb$6.99Over 1 lb through 2 lb$9.99Over 2 lb through 3 lb$15.99Over 3 lb through 5 lb$24.99Over 5 lb$29.99

Shipping charges are calculated at checkout according to the applicable shipping profile.

Rates may be updated for future orders. The shipping charge displayed and accepted at checkout applies to the order placed.

Free Standard Shipping

Eligible orders totaling $150 or more before applicable taxes and shipping charges qualify for free standard shipping within our designated shipping area.

This offer is applied automatically at checkout when the order meets the applicable conditions.

Shipping Carriers

T-Bone's Place currently uses the United States Postal Service (USPS) for merchandise shipments.

Shipping labels may be purchased through USPS Click-N-Ship using applicable business rates.

The shipping charges collected from customers are based on our published shipping schedule and may differ from the postage amount paid to the carrier.

We reserve the right to use another suitable shipping service when necessary.

Order Processing & Shipment Notifications

After placing an order, customers should receive an order confirmation through the contact information provided at checkout.

Once merchandise is prepared and shipped, tracking information will be provided when available.

Customers are responsible for supplying an accurate and complete shipping address.

If an address correction is needed, please contact us as soon as possible at hello@tbonesplace.com.

Address changes may not be possible after a shipment has been accepted by the carrier.

Shipping Times & Delays

Carrier delivery estimates are separate from the time required to produce and prepare merchandise.

Actual transit times may vary because of weather, holidays, carrier operations, service disruptions, or other circumstances outside our reasonable control.

If we determine that an order cannot ship within the timeframe promised at purchase, or within the timeframe otherwise required by applicable law, we will notify the customer and provide an opportunity to consent to the delay or cancel the affected order for a full refund, as required by law.

We do not guarantee delivery by a particular date unless such a guarantee is expressly provided and accepted as part of the order.

Lost, Delayed, or Damaged Shipments

If tracking indicates that a shipment is delayed, missing, or delivered but the package has not been received, please contact us so we can review the situation and assist with the appropriate next steps.

Customers should retain packaging and photograph visible shipping damage when possible.

We kindly ask that shipping damage be reported within 7 calendar days of delivery whenever possible, consistent with our Return, Refund & Replacement Policy.

Reports received after that period will still be reviewed, and this request does not limit any rights or remedies available under applicable law.

We will work with customers and the shipping carrier to investigate shipment problems and provide an appropriate resolution.

Multiple Items & Shipments

Orders containing multiple items may require additional preparation time.

When practical, we may combine products into a single shipment. In some circumstances, items may be shipped separately.

Customers will be notified when separate shipments affect their order or delivery expectations.

Returned or Undeliverable Packages

If a shipment is returned because of an incomplete or incorrect address, we will contact the customer to determine the appropriate next steps.

Additional shipping charges may apply when reshipment is necessary because of incorrect information supplied by the customer. Any additional charges will be disclosed before reshipment.

Packages returned due to carrier errors or mistakes attributable to T-Bone's Place will be reviewed and handled appropriately.

Customer Assistance

We appreciate every customer who chooses to bring a little piece of T-Bone's Place home.

If you have questions about an order, shipping charges, tracking, or delivery, please contact us.

T-Bone's Place, LLC

Email: hello@tbonesplace.com

Website: www.tbonesplace.com

This policy does not limit any rights or remedies available to customers under applicable law.

Effective Date: October 2026.