Return, Refund & Replacement Policy
T-Bone's Place, LLC | T-Bone's Place Mercantile
At T-Bone's Place Mercantile, we take pride in creating distinctive merchandise featuring our original artwork and designs. Many of our products are made individually after an order is placed.
We want you to love your purchase, and we believe in treating our customers fairly.
Made-to-Order Merchandise
Because our tumblers and other made-to-order products are created specifically for each order, all sales are generally final once production begins.
We do not ordinarily accept returns or exchanges for:
Changes of mind or personal preference.
Incorrect sizes, styles, or finishes selected by the customer.
Minor variations in color or artwork placement inherent to the sublimation process.
Personalized details submitted or approved incorrectly by the customer.
These limitations do not apply to merchandise that arrives damaged, defective, or materially different from what was ordered, or where applicable law requires another remedy.
Damaged, Defective, or Incorrect Merchandise
If your order arrives damaged, has a manufacturing defect, or is not the product you ordered, please contact us at hello@tbonesplace.com.
We kindly ask customers to report shipping damage, defects, or incorrect merchandise within 7 calendar days of delivery whenever possible. Prompt notification helps us document shipping damage and resolve concerns efficiently.
Requests received after this period will still be reviewed. This timeframe does not limit any rights or remedies available under applicable law.
Please include your order number, a description of the issue, and clear photographs when possible.
After reviewing the concern, we will work toward an appropriate resolution, which may include:
Replacing the affected merchandise.
Correcting a production or fulfillment error.
Issuing a partial or full refund when appropriate.
We may request additional information to evaluate the issue. Please contact us before returning merchandise so we can provide instructions if a return is necessary.
Where a return is required because of our error or a verified defect, T-Bone's Place will arrange or cover reasonable return shipping costs.
Product Appearance & Handmade Variations
Sublimation artwork may vary slightly from digital previews due to differences in screen displays, tumbler shapes, coatings, and the production process.
We strive for accurate color reproduction and careful artwork placement.
Normal minor variations are not necessarily defects. However, significant production flaws, incorrect artwork, or merchandise that materially differs from its description will be reviewed and addressed.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will attempt to accommodate requests received before production begins.
Once production is underway, changes or cancellations may not be possible.
If we cannot fulfill an order, we will notify the customer and provide an appropriate refund or other legally required remedy.
Limited-Edition Merchandise
Limited-edition and seasonal designs may be available only for a specified period.
If a replacement is warranted but the original limited-edition design is no longer available, we will discuss an appropriate alternative or refund with the customer.
Personalized Merchandise
Personalized items are produced using the information and specifications provided by the customer.
Customers are responsible for checking spelling, names, images, and other submitted details before ordering.
We cannot ordinarily accept returns for customer-approved personalization errors, but production errors made by T-Bone's Place will be reviewed and corrected as appropriate.
Refund Processing
Approved refunds will generally be issued to the original payment method.
Processing times may vary depending on the payment provider or financial institution. Customers will receive confirmation when a refund has been issued.
Customer Assistance
We believe a good business stands behind its work.
If something isn't right with your order, please contact us so we can review the situation and work toward a fair resolution.
T-Bone's Place, LLC
Email: hello@tbonesplace.com
Website: www.tbonesplace.com
Nothing in this policy limits or excludes rights or remedies available to customers under applicable law.
Effective Date: October 28, 2026